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Games room at Genesis 1

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Resident hub

Already live here? This page is yours — the everyday things in one place.

Something broken?

Report a maintenance issue

Something broken, leaking or not working? Tell us through the maintenance form — or email maintenancegenesis1@gmail.com. For emergencies, call 0468 710 125 any time.

Report maintenance →

Rules and documents

How we all live well together — every resident agrees to these when moving in.

House Rules↓ PDF Building By-Laws↓ PDF Pool & Gym Rules↓ PDF

Paying your rent

Pay by bank transfer to the trust account:

BankSuncorp Bank
Account nameSunrise Realty Pty Ltd Trust Account
BSB484 799
Account number482 910 632
Always use your payment reference — your unit + surname, e.g. U01A Smiths. Without it we can't match your payment to your room. Unsure? Email the office

Moving in

  • Complete your entry condition report within 7 days
  • Collect your keys and mailbox key from the office
  • Connect to the WiFi — details are in your welcome pack
  • Say hi at the office so we know your face
Download the Welcome Guide

Moving out

  • Give notice in writing as per your agreement
  • Clean your room and empty your fridge shelf
  • Return all keys to the office
  • Leave a forwarding address for your bond refund
Download the Exit Cleaning Checklist

WiFi and internet

Internet is included in your rent with unlimited data at standard speed. Want it faster? Speed upgrades are available for a small fee — ask at the office. Connection problems? Report it as a maintenance issue →

Important contacts

Office
(07) 3137 2300
Maintenance emergencies
0468 710 125
Police, fire, ambulance
000
SES (storm & flood)
132 500

Tenancy questions? The Residential Tenancies Authority (RTA) is Queensland's independent authority for renting — rta.qld.gov.au or 1300 366 311.